Service
Service is a top priority for us
Our experience gained in many years of IT projects as well as the active operation of IT environments for a wide variety of industries, together with our know-how in IT consulting, prove to be the decisive prerequisites for our customers, enabling dynamic and goal-oriented cooperation. To support your IT needs, we offer a professional support service:
In addition to a -> service center that can be reached at all times, this consists of our specially developed -> ticket system, which in a first step records the tasks assigned to us. Taking into account the response and recovery times of the defined services, transparent processing is made possible for both sides. Throughput times are measured precisely and any escalation workflows are initiated. Finally, the transparent presentation and, if necessary, invoicing of the services provided provides an all-round view of the respective IT project.
Service
Maximum flexibility
- Flexible service provision according to expenditure and without a fixed basic fee
- Service contracts with inclusive services
- Every conceivable billing method to be agreed upon, tailored to fit your needs.
RITTER Technologie Service. The Essentials
- Sophisticated ticketing system
- Continuously accessible service center
- Transparency and all-round view of your projects